Terms of service

  PAYMENT METHODS

 We accept credit cards such as VISA, MasterCard, Discover, American Express through Stripe for all USA purchases. Stripe automatically encrypts your confidential information in transit from your computer to their system using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available).

 

ORDER CANCELLATIONS

Before your purchase, please make sure that you have read the ingredients and agree with the acquisition price. We do not accept cancellations once your order has been shipped.

 

SAFETY DISCLAIMER

It is up to the customer to read the ingredients and effectively use our products. The information on our website has not been evaluated by the FDA nor is our product intended to diagnose, treat, cure or prevent any disease. If you are pregnant, nursing, have a medical condition or suspect allergies to essential oils or carrier oils consult a healthcare professional prior to use. By purchasing and using products by Atlas Haircare, you agree that you will not hold Atlas Haircare liable for any problems that arise from the use of our products.

 

WHEN WILL MY ORDER SHIP?

 We will prepare all items Monday through Friday from (9:00am -5:00pm) EST. When you make a purchase during this time your item is packaged and shipped (usually 2 business days) after your order is (received). If we have a sale or promotion it could take up to 5 business days to process and ship your order. You should also add additional days for shipping based on the method you select at checkout.

 

SHIPPING POLICY

All orders placed within the United States and internationally are shipped via USPS Priority Mail. US orders can take 2-3 business days for delivery depending on when the item is packaged and shipped. The final destination or location is also a factor. Additional options (Express Mail: the United States 1-2 days) may be available during checkout. If you need an item shipped sooner, please contact us via email to ensure we can meet your anticipated arrival date. Please allow additional time when a package is delayed due to adverse weather or holidays.

 

STOLEN, DAMAGED, OR NEVER RECEIVED (LOST) SHIPMENT

 

Atlas Haircare assumes no responsibility for late, never received (lost), stolen, or damaged items. Once shipped, we cannot replace the never received (lost) items but we can offer a coupon code to re-purchase the items that are not received at a discounted price. 

All items shipped have the option to include insurance and signature confirmation at checkout. Insurance through the shipping service covers the buyer if the package is never received (lost) or damaged during shipping. Signature confirmation helps the buyer find out when a package was delivered, who signed for the package, or when delivery was attempted. If the customer chooses not to purchase insurance and signature confirmation, they may reorder the item if it is lost or damaged during shipping. A "lost shipment" means that the shipping service has no record of the package being delivered to the address provided by the customer. 

If the customer does not receive confirmation of the insured package or signature confirmation (as delivered) within 15 business days, please contact Atlas Haircare via email. We will try to help locate the package that has NOT been scanned in by the carrier as received and delivered to the address provided by the customer (insured/sc packages ONLY). Please note it can take us up to 30 days to research and process claims (insured/sc packages ONLY) in the US and up to 45 days for international orders that are not on record with the carrier as being delivered. We work very closely with our shipping suppliers to help ensure that packages arrive safely, but sometimes things happen that are beyond our control.

 

PACKAGES LISTED AS DELIVERED

 Customer understands by denying signature confirmation they are completely liable for packages listed as delivered. Atlas Hair Care is not responsible for packages listed as delivered with tracking information provided. We strongly suggest signature confirmation.

 

STATE AND LOCAL SALES TAXES

In accordance with applicable state and local laws, we are required to charge sales tax in localities where Atlas Haircare Products, LLC. has operations. Atlas Haircare does not benefit from the collection of sales taxes, and we remit all taxes collected directly to the appropriate taxing jurisdiction.

As a general rule, it is the laws of the state of delivery that determine whether sales tax will be due on your transaction.

Taxes that appear in your online order confirmation are estimated. Because orders may be fulfilled from multiple locations across the U.S., the actual taxes charged to your credit card will be calculated based on the applicable state and local sales taxes when your order is shipped.

The terms contained herein are subject to change as the taxation of online transactions is continually evolving. Atlas Haircare Products, LLC. strives to comply with state and local tax laws as they exist currently and continues to monitor and update its taxation policies as those laws change.